Privacy & Cookies Policy

Privacy Policy 

We are committed to protecting and respecting your privacy and we believe it should be easy for you to understand our data and privacy practices. That’s why we’ve updated and streamlined our Privacy and Cookies Policy. We aim to explain in clear language what information we collect, how we use it, and the choices and controls you have. 

Here are the key changes: 

  • We have updated the policies so that they meet the requirements of the General Data Protection Regulation. This means we are providing you with more information on how we process your personal data 
  • Specifically, we have updated our privacy policy concerning  
  • use of personal data when you register to view a webinar, download content, attend a roundtable or executive briefing, use our networking working app or have your badge scanned at one of our events 
  • the third-party suppliers we use who process your Personal Data and who may transfer it internationally, including outside the European Economic Area

Last Modified:  22 February 2024 


  1. Our commitment to privacy
    This privacy policy (‘Privacy Policy’) sets out how Marketforce Business Media Limited (‘MarketforceLive’) (‘we’, ‘us’ and ‘our’ being interpreted accordingly) uses and protects the personal information about you that we collect or that you provide, whether through one of our websites;;,;; (each a ‘Website’) or by other means.
  1. Changes to our Privacy Policy
    Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
  1. Information about you
    3.1. We may collect and process personal information from you in various ways, for example if you:
    • contact us by phone, email, online using a form on a Website, face-to-face or otherwise in writing;
    • become a registered user of a Website;
    • register for a conference, training course or webinar;
    • request further information about a service or product;
    • fill out an online form for access to video content, newsletters or reports;
    • register and purchase services or products from us;
    • participate in our discussion boards on a Website or social media platform;
    • enter a competition or prize draw;
    • complete a survey;
    • submit a job application;
    • visit our Website (please see the ‘Cookies’ section below); or
    • report a problem with a Website, event, product or service. 

3.2. The type of personal information we collect includes your name, job title, company, postal address, email address, phone number, payment card information, personal description, photograph, dietary requirements, CV and other information about your qualifications, job history, and your right to work, if you choose to provide such details. 

3.3. Such personal information is referred to in this Privacy Policy as ‘Personal Data.’

  1. Information we receive from other sources
    4.1. We work closely with third parties, for example, event venues, webinar providers, accommodation, sub-contractors in payment and delivery services, advertising networks, analytics providers, search information providers, and may receive Personal Data about you from them.

4.2. We may record information about you that is available publicly from sources like LinkedIn, corporate websites, related industry websites and online directories. We may then research and record further details about you by contacting your company directly or searching online. 

4.3. If you use the messaging service on our Website, we have access to those communications. 

4.4. If you are applying for a job at MarketforceLive, we may receive information about you from your referees and former employers. 

4.5. If you use our pages on social media platforms, then we may collect any Personal Data which you provide via those platforms in accordance with the policies of the applicable platform. 

  1. Personal Data about other people
    If you provide Personal Data to us about any person other than yourself, such as your colleagues, personnel, relatives, your next of kin, your referees (if you are applying for a job), your clients, your advisers or your suppliers, you must ensure that they have given their permission for you to disclose it to us and for us to use it in accordance with this Privacy Policy.
  1. Sensitive Personal Data
    6.1. Unless we make it clear otherwise, our policy is not to ask for any sensitive Personal Data from you. We may, however, collect sensitive Personal Data if you provide us with it when you communicate via our Website or directly with us or via any third parties with whom we put you in contact. We may also collect sensitive Personal Data in order it to provide our services to you, or to deal with your enquiries. For example, if we are making special travel arrangements for you, we may need health details.

6.2. If you choose to provide this sensitive Personal Data to us, either as part of your interaction with the Website, as part of a particular service (where such information has been requested and the reasons for that are made clear to you), or for any other reason, this will mean that you have given your consent for us, to use that information for the reasons explained at the time you provide that Personal Data to us. 

  1. Uses we make of Personal Data
    7.1. We may use the Personal Data that you provide to us or that we receive from third parties in the following ways:
    Direct marketing purposes: where you have expressly consented to us doing so in accordance with applicable law, you have purchased services or products from us or we otherwise have a legitimate interest or legal right, we may contact you by telephone or electronic message (e.g. email or SMS) for the purposes of providing information on our services and products, or providing information on behalf of our partners. We may also contact you by post from time to time unless you have told us that you do not want to receive these communications. If you wish to update your Personal Data or opt-out of receiving further marketing communications from us get in touch at the address shown in the ‘Contact’ section below or opt-out here. 
  • Transactional purposes: we may process your Personal Data to provide you with the information that you request from us, to carry out our obligations arising from any contracts entered into between you and us, including managing your registration, attendance and participation at an event, which may include transferring your information to other organisations (see section headed ‘Disclosing Personal Data to third parties’ below); to allow you to participate in interactive features of our Website and services when you choose to do so; to allow you to communicate with other users and advertisers on our Website;
  • Website administration and improvement: we may process your Personal Data to manage your access to MarketforceLive content and resources, and the access by authorised users within your organisation; to ensure that content from our Website is presented in the most effective manner for you and your computer or mobile device (see section headed ‘Cookies’); to notify you about changes to our events, products, services or Website(s); as part of our efforts to keep our Website safe and secure, and for troubleshooting;

• Marketing analysis and online marketing: to analyse Personal Data with a view to identifying how we can improve our marketing materials; provide you with products or services that can help to grow your business and send you marketing materials accordingly; to make suggestions and recommendations to you on our Website about services or goods that may interest you (please see ‘Profiling’ and ‘Cookies’ sections below); to match the email we hold for you to your Facebook account in order to target advertising to that account.
Internal administration and analysis: to process your job application; to administer the MarketforceLive database; data analysis, research, statistical and survey analysis; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 

  • Legal compliance: to comply with any relevant legal obligations.
  • Transfer to third parties: where you have requested that a sponsor contact you or have consented to a sponsor receiving your Personal Data including by your registering to view a sponsored webinar or to download a sponsored piece of content or to attend a sponsored roundtable or executive briefing, or allowing your badge to be scanned by a sponsor at one of our events or allowing your badge to be scanned upon entering a conference session in which a sponsor is speaking or is a panellist, or by your visiting a sponsor’s listing on our networking app or messaging a sponsor via our networking app or by responding to a message from a Sponsor via our networking app, we may provide your Personal Data to the sponsoring organisation concerned for them to contact you, which Personal Data may include your name, job title, company, country, phone number and email address.

7.2. We may also contact you for other purposes that you consent to from time to time. 

  1. Profiling
    8.1. Please note that we may occasionally use Personal Data to conduct profiling of individuals on our database. This will help us target communications in a more focused, efficient and cost-effective way, helping us reduce the chances of individuals receiving inappropriate or irrelevant communications. To do this profiling we:

8.1.1. may cross-check certain Personal Data against public sources (such as a company website) to get a better understanding of who the individuals on our database are; and
8.1.2. combine information an event sponsor tells us about what you are interested with Personal Data we already hold about you;
8.1.3. Track your online behaviour in response to our emails and on our Website.

8.2. You can object to such use of your Personal Data for profiling at any time by contacting us at the address shown in the ‘Contact’ section below.

  1. Legal obligations
    9.1. We collect and process your Personal Data in accordance with applicable laws that regulate data protection and privacy. This includes national laws implementing the EU Data Protection Directive (95/46/EC) and from 25 May 2018 the EU General Data Protection Regulation (2016/679), also referred to as “GDPR”.

9.2. For the purpose of the Data Protection Act 1998 (the ‘Act’), the data controller is Marketforce Business Media Limited whose company number is 02174487 and registered address is 91 Goswell Road, London EC1V 7EX. 

  1. Disclosing Personal Data to third parties
    10.1. We never sell, trade or rent Personal Data.

10.2. We may disclose your Personal Data to the extent necessary to the following third parties:
Third party service providers: if you are enquiring about, registering for, or purchasing products, services or events from us or if you ask us to make arrangements for your travel to or have accommodation at an event, we may disclose your information to third parties involved in their delivery and the provision of our online systems;
Event partners or business partners: for information, please see ‘Uses we make of Personal Data’ section above.
A purchaser of the business or business assets: if MarketforceLive, its business, or its assets are acquired by a third party, in which case personal data held by it about its users, suppliers, or customers will be one of the transferred assets;
Authorities, companies and advisors for legal reasons: we may disclose Personal Data to other companies and organisations for the purposes of crime prevention and fraud protection or if we are otherwise under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions ( or other agreements between us; or to protect the rights, property, or safety of MarketforceLive, our Website users, our customers, or others;
Referees or employers: if you are enquiring about a job, or making an application, then we may disclose your Personal Data to third parties such as your referees, or current and previous employers (if you ask us to contact them). 

10.3. We always aim to ensure that Personal Data we pass to third parties is used by them only for lawful purposes in accordance with this Privacy Policy. 

  1. Where we store your Personal Data
    11.1. The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (‘EEA’), including by our event hosts and sponsors which may be based outside the UK. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, research, sales the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting personal data, you acknowledge that this transfer, storing or processing may occur.

11.2. We have also contracted with the following third-party providers who may transfer your Personal Data outside the EEA, which means that your Personal Data may be processed outside your jurisdiction, including in countries and jurisdictions that may not provide the same level of protection. All of our third-party providers have implemented appropriate safeguards for transfers of personal information originating from the EEA to their group companies and third-party service providers located outside the EEA on which safeguards they give details in their respective privacy policies below: 

  • Salesforce UK Limited (‘Salesforce’) which manages our customer relationship management (‘CRM’) database and provides a marketing automation platform (known as ‘Pardot’). Your Personal Data may be collected, transferred to and stored by Salesforce in the United States and by its affiliates and third parties in other countries, as disclosed in the Salesforce’s full Privacy Statement which can be viewed here – 

  • Xero Limited which provides an accounting platform and whose privacy policy can be found here –
  • Cvent, Inc which provides a platform for onsite registration, badging and badge scanning technology. To facilitate Cvent’s business practices and delivery of services to us, personal data may be collected, accessed from, transferred to or stored in the United States or in other countries where Cvent operates, including countries outside the European Economic Area (EEA), Switzerland, and UK. Personal datamay be accessed by Cvent personnel providing services in any country where Cvent has facilities, or in which Cvent engages third party service providers (processors or subprocessors), including India, Australia and Singapore. Cvent, Inc. and its U.S.-based affiliates comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Cvent’s privacy policy can be found here –
  • Swoogo LLC which provides an event management platform for registration, marketing and event logistics and whose privacy policy can be found here ;
  • Pixeline Technologies Limited and its affiliates trading as Xtag (‘Xtag’)which provides a platform for onsite check-in and badge printing processes and whose privacy policy can be found here –
  • Grip which provides an event networking platform and whose privacy policy can be found here –
  • Dropbox, Inc which provides a file hosting and sharing platform and whose privacy policy can be found here
  • Automattic, Inc trading as WordPress which provides a platform for web content management, and as Woocommerce which provides an ecommerce platform, (‘Automattic’). Automattic has data centres all round the world. Automattic’s privacy policy can be found here – 

  • Wisepops, SAS which provides a website marketing platform and whose privacy policy can be found here –
  • Level 29 Limited trading as Gleanin which provides community marketing platform and whose privacy policy can be found here – ;
  •, Inc which provides a platform for hosting and streaming video content. Vimeo is based in the United States and provides services globally using computer systems, servers, and databases located in the U.S. and other countries, Vimeo complies with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the EEA, the UK, and Switzerland, respectively. Vimeo has certified that it adheres to the DPF Principles. Vimeo’s privacy policy can be found here –
  • Microsoft Corporation (‘Microsoft’) which provides Sharepoint and, web-based collaborative platform, and Onedrive, a file hosting platform, both of which we use for document storage. Microsoft complies with the EU-U.S., UK Extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks. To learn more, see the Where We Store and Process your Personal Data section of Microsoft’s privacy statement, which can be found here –   

11.3. You should be aware that, in general, legal protection for Personal Data under applicable law in the United States and other non-EU countries may not be equivalent to the level of protection provided in the EU. However, in all cases, Personal Data will only be disclosed to third parties who are bound to treat Personal Data confidentially and in accordance with privacy standards that reflect this Privacy Policy and applicable law. 

  1. Data Retention
    We will retain certain Personal Data in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which in the UK may be up to six years after a particular transaction). In respect of the holding of Personal Data for direct marketing purposes, we will retain this data for five years from the date of your last interaction with us. We believe this period reflects our business cycle, as individuals may get in contact after some time.
  1. Cookies
    Our Website uses cookies to distinguish you from other users of our Websites. For detailed information on the cookies we use and the purposes for which we use them, see our Cookies Policy.
  1. Security
    We employ appropriate technical and organisational security measures to protect Personal Data from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We also endeavour to take all reasonable steps to protect Personal Data from external threats. However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of all data disclosed or transmitted to us.
  1. Links
    Our Websites may, from time to time, contain links to and from the websites of our sponsors, media partners and other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the processing of your data by those websites. Please check these policies before you submit any Personal Data to these websites.
  1. International data transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to those you are used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected. For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data, for example, by entering into the European Commission’s Standard Contractual Clauses. For further information, please contact us using the details set out in the Contact section below.

  1. Your rights
    17.1. In accordance with your legal rights under applicable law, you can request information about the Personal Data that we hold about you, what we use that Personal Data for and to whom it may be disclosed.

17.2. You can also request that we:
• correct Personal Data that we hold about you which is inaccurate or incomplete;
• erase your Personal Data without undue delay;
• no longer use your Personal Data for marketing purposes (please see the ‘Direct Marketing’ section above); or
• transfer your Personal Data to another organisation, for example, an alternative provider. 

17.3. We may forward the above requests on to a third-party provider who is involved in the processing of your Personal Data. 

17.4. Please note that Marketforce is not required to rectify or erase your data where doing so would prevent you from meeting your contractual obligations to Marketforce or where Marketforce is legally required to retain copies of your Personal Data. 

17.5. If you would like to exercise any of the rights set out above, please write to our data protection contact at the email address in the ‘Contact’ section below. Where applicable law allows, we may request a fee to cover our administrative expenses in responding and may also require further information to verify your identity or locate the specific information you seek before we can respond in full. 

17.6. If you are not satisfied with our response or believe we are processing your Personal Data other than in accordance with applicable law, you can complain to the Information Commissioner’s Office (ICO) in the United Kingdom. 

  1. Contact
    Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to our Database Manager, Anna Rew by email at or by post at MarketforceLive, 91 Goswell Road, London EC1V 7EX.

Cookie Policy

  1. What are cookies?

Our website uses cookies. A cookie is a small text file which is stored on your computer, tablet or phone when you visit a website. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a more personalised experience when you browse our website, allows us to monitor website use and helps us identify how we can improve our website. There are two main types of cookie:

  • session cookies—these are deleted when you finish browsing a website and are not stored on your computer longer than this
  • persistent cookies—these are stored on your computer after you have finished using a website so that the website provider can remember your preferences the next time you use it

Cookies can be set by the website you have browsed, i.e. the website displayed in the uniform resource locator (URL) window. These are called first party cookies. Third party cookies are set by a website other than the one you are browsing.

  1. Why do we use cookies?

We use cookies to collect the following information:

  • Technical information including the internet protocol (IP) address used to connect your computer to the internet; your site login information; the browser and version of the browser that you are using, the time zone setting, browser plug-in types and versions; your operating system.
  • Information about your visit to our website including the websites you visited before and after ours; products, services or other terms you searched for; page response times, download errors, length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  1. Consent

If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time—see below ‘Controlling our use of cookies’.

  1. Controlling our use of cookies

Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

  1. Queries

If you have any questions or comments regarding this Cookies policy, please email